Janice Palmer has spent six years as a duty manager at Windsor's San Francisco flagship, earning outstanding reviews without a single promotion. When new regional operations director Curtis Maddox cuts her premium pay and strips away her VIP responsibilities, he still expects her to fix every crisis. Instead, Janice signs his new job description, hands over her master key card, and starts following his rules to the letter. No approved work order, no extra work.With a three-year, $90 million renewal with Apex Airlines hanging in the balance, the hotel discovers who has really been holding its VIP service together. Curtis and his powerful backer, executive vice president Dunbar, take credit for her work, bury inspection reports, and try to turn her own guest files against her. Janice answers with timestamps, access logs, and records she can prove. When they attack Golden Key Consulting, the business she's quietly built on her own time, she fights to protect a future beyond Windsor. A promotion is no longer enough. She wants to negotiate as an equal—and help write the standards everyone else will have to follow.
