A billionaire who owns the airline boards his own plane in a mechanic's uniform. His mission? Find out why customers stopped complaining. The crew treats him like dirt. They sneer. They dismiss. They shove him aside. Then the CEO walks past—and kneels. The mechanic stands up. The uniform comes off. The truth comes out. Suddenly, everyone remembers how to smile. But the billionaire doesn't forget. Neither do the passengers who watched him get humiliated. Some lessons are delivered in economy. This one's landing in the unemployment line.
